Are you passionate about providing exceptional customer service and ready to make a difference in people’s lives? We are seeking a dedicated and motivated Customer Service Representative to join our client’s team in delivering excellent support to the public for ambulance service fees and charges.

Position Overview:

As the first point of contact for inquiries related to ambulance services, you will play a crucial role in assisting members of the public during their times of need. This position involves responding to a range of customer inquiries via phone, email, or written correspondence, ensuring a smooth and efficient experience.

Key Responsibilities:

• Address and resolve customer queries related to ambulance fees and charges.
• Provide exceptional customer service, handling stressful and emotional situations with empathy and professionalism.
• Input and manage data in the Ambulance Patient Health Care Records System with high accuracy.
• Utilize a variety of computer hardware, software, and electronic systems, including basic to intermediate Microsoft Excel skills.
• Use your initiative to make sound decisions and adapt to evolving situations.

Preferred Experience:

• Proven commitment to high-level customer service and managing challenging situations effectively.
• Experience in a call center environment is preferable but not required; on-the-job training will be provided.
• Strong data entry skills with attention to detail and accuracy.
• Proficiency in using various computer systems and software applications.

Qualifications:

• Excellent communication and interpersonal skills.
• Self-driven, adaptable, and resilient with the ability to work independently and as part of a team.

If you are enthusiastic about making a positive impact and are ready to support the community through our client’s emergency services, we encourage you to apply. Join them in providing essential support and enhancing the customer experience during critical times.

How to Apply: Please submit your resume roxann.bentley @mane.com.au. We look forward to hearing from you!