ABOUT THE ORGANISATION

Our client is a well-established government organisation focused on delivering high-quality services and ensuring accuracy in public records. With a commitment to maintaining transparency and upholding public trust, the organisation operates in a regulated environment with a focus on legislative compliance and customer satisfaction. They provide a supportive team culture and emphasize continuous development for their employees.

ABOUT THE OPPORTUNITY

As an Amendments Support Officer, you will play a vital role in providing expert assistance to clients seeking amendments to registry records. Your ability to assess, process, and provide clear communication regarding complex documentation will be key to success in this position.

Key Responsibilities:

• Provide timely responses and resolve customer inquiries regarding record amendments.
• Assess and process amendment applications in line with relevant legislation and guidelines.
• Communicate complex processes clearly, preparing documents to assist clients in completing forms and statutory declarations.
• Examine legal documents and verify compliance with regulatory requirements.
• Collaborate with internal teams to support continuous improvement and skill development.
• Handle customer interactions across various channels, ensuring a positive customer experience.

ABOUT YOU

To thrive in this role, you will need to demonstrate strong communication skills, attention to detail, and the ability to manage a high volume of work in a fast-paced environment.

Essential Skills & Experience:

• Prior experience in a customer-facing role, ideally with a focus on compliance or legal documentation.
• Strong understanding of legislation and policy, particularly within government or regulated environments.
• Excellent written and verbal communication skills, with the ability to explain complex processes clearly.
• High attention to detail and the ability to handle sensitive information confidentially.
• Self-motivated with the ability to work independently and manage competing priorities.
• Familiarity with administrative systems and technology, ensuring efficient task execution.

Mane Consulting specialise in government and regulatory roles. For more information on this opportunity or others like it in the market, contact [email protected].