ABOUT THE ORGANISATION
This highly respected aged care organisation has a strong presence across the Gold Coast and beyond, known for delivering exceptional care to residents and clients across its services. With a values-driven approach, this not-for-profit provider promotes a collaborative and inclusive team environment, while maintaining high standards in care, compliance, and business operations.

ABOUT THE OPPORTUNITY
Due to growth in the business, this newly created Billing Officer role is an exciting opportunity to work within a close-knit finance team. You’ll be responsible for the end-to-end billing process, ensuring accuracy, timeliness, and compliance with aged care funding models and government reporting requirements.

• Manage resident and client billing across various aged care services
• Process claims and reconciliations via Medicare, Services Australia, and other government portals
• Maintain up-to-date client billing records and resolve account queries
• Ensure compliance with Aged Care Funding Instrument (ACFI)/AN-ACC and NDIS (if applicable)
• Liaise with internal departments, families, and external stakeholders to resolve billing issues
• Provide reporting support to the Finance Manager as needed
• Assist in process improvement and system updates

  ABOUT YOU

• Previous experience in a similar billing/accounts role-aged care or healthcare preferred
• Sound knowledge of Medicare, DVA, ACFI/AN-ACC, and relevant billing platforms
• Strong written and verbal communication skills-able to speak professionally with residents and families
• Highly organised with a strong attention to detail
• Comfortable working with finance/CRM systems and MS Excel
• Team player with a compassionate and customer-first approach
• Immediate or short-notice availability preferred

  Mane Consulting specialise in transactional and corporate accounting roles across aged care, healthcare, and the not-for-profit sectors. For more information on this role or others like it in the market, contact [email protected] or call 0411 775 822.