Join Our Client – NSW Government Organization!

Position: Shared Service Support Officer

Location: Wagga Wagga
Start Date: ASAP
Duration: 3 Months (Potential for Extension)
Pay Rate: $35 – $40 Hourly + Superannuation (PAYG)
Hours: 7 max hrs/day, 35 hrs/week
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, ready to respond to multi-channel customer enquiries and transactions? Our Client, a leading NSW Government organization, is seeking a dedicated Shared Service Support Officer to join their dynamic team in Wagga.

Key Responsibilities:

• Uphold the values of the NSW Public Sector and the organization, aiming for outstanding outcomes.
• Resolve first-contact enquiries from various customers with efficiency and accuracy.
• Offer courteous and empathic communication, showcasing commitment to high-quality service.
• Process a variety of transactions, ensuring alignment with shared service guidelines.
• Escalate complex enquiries when necessary, ensuring timely resolutions.
• Utilize computerized systems, technology, and telephony solutions effectively.
• Collaborate within a team environment, fostering knowledge sharing and continuous improvement.
• Adhere to individual KPIs and participate in quality assessments and discussions.

Key Challenges:

• Manage high volumes of varied transactions while upholding exceptional customer service.
• Consistently deliver quality service across different channels amidst fluctuating demands.
• Work both independently and collaboratively to meet individual and team performance objectives.

Job Requirements:

• Strong analytical skills with a focus on transactional accuracy.
• Technologically savvy, able to adapt to various software and systems.
• Prior customer service and general accounts admin experience.
• Background in call center operations is advantageous.
• Excellent team player with robust communication skills (written and verbal).

Background Checks:

• 2 x Successful Reference checks (mandatory)
• Right to work in Australia (mandatory)
• Acceptance of Code of Conduct (mandatory)
• Submission of proof of ID

Don’t miss this opportunity to contribute to a supportive team environment while making a difference in the community. If you are ready to take on this exciting challenge, roxann . bentley @mane.com.au button below and embark on a rewarding career journey with Our Client!