ADMINISTRATIVE OFFICER | LEVEL 3

ABOUT THE ORGANISATION
Our client is a highly respected healthcare organisation dedicated to providing exceptional services to patients and supporting communities across Sydney. With a strong focus on continuous improvement, patient care, and a collaborative workplace culture, they pride themselves on fostering a dynamic and supportive environment for their team.

ABOUT THE ROLE
We are seeking a highly organised and detail-oriented Administrative Officer to join the Finance Division in a permanent full-time capacity. Reporting to the Revenue Supervisor, you will play a key role in ensuring the accuracy and efficiency of patient billing, receipting, debt collection, and revenue management processes.
Your responsibilities will include:

• Assisting in the production and management of patient accounts and billing documentation.
• Handling revenue enquiries and providing exceptional service to patients and internal stakeholders.
• Managing aged debtors, coordinating payment plans, and liaising with debt collection agencies and insurance companies.
• Processing billing, receipting, refunds, and reconciliation tasks using financial systems such as PBRC, Hosbil, and Cerner.
• Preparing invoices for a range of services, including accommodation, dialysis, outpatient, and compensable claims.
• Managing Medicare, DVA, health fund, and overseas patient claims efficiently and accurately.
• Supporting end-of-month reporting, adjustment journals, and financial system updates.
• Contributing to continuous improvement of revenue processes and maintaining a high standard of customer service.

This role offers exposure to a diverse and fast-paced environment where no two days are the same.

ABOUT YOU
You will be a motivated administrative professional with excellent organisational skills and a passion for providing outstanding customer service. Ideally, you will bring:

• Proven experience (minimum 2-3 years) in an administrative, billing, or accounts receivable role, preferably within a healthcare or large complex environment.
• Exceptional attention to detail and strong time management skills.
• The ability to work independently and collaboratively within a team.
• Sound communication skills, both verbal and written, to manage internal and external stakeholder queries effectively.
• Advanced computer literacy, particularly in Microsoft Word, Excel, and financial systems such as Hosbil, Cerner, PBRC, or similar platforms.
• A proactive and adaptable approach, with the ability to manage multiple tasks and deadlines under pressure.
• HSC or equivalent qualification as a minimum requirement.

If you are ready to take the next step in your career and thrive in a rewarding administrative role within a leading healthcare organisation, we would love to hear from you.

HOW TO APPLY
For a confidential discussion or to submit your application, please contact Roxann Bentley at Mane Consulting on 0411 775 822 or email [email protected].

Mane Consulting – specialists in recruitment for Finance, Accounting and Corporate Services.