Senior Service Designer – NSW Government

๐ŸŒŸ Senior Service Designer Opportunity! ๐ŸŒŸ

Are you passionate about making a real impact in people’s lives? Do you thrive in dynamic environments where your creativity and expertise can drive positive change? If so, we have an exciting opportunity for you!

Mane Consulting are representing a forward-thinking government body dedicated to enhancing citizen experiences and improving services for all. As they embark on a number of exciting projects, they are seeking a talented Senior Service Designer to join them on a 6-month contract basis.

What You’ll Do:

  • Lead the design and delivery of innovative, user-centric services that meet the diverse needs of our citizens.
  • Collaborate with multidisciplinary teams to identify opportunities for service improvement and develop strategic solutions.
  • Conduct user research, personas, journey mapping, and usability testing to inform service design decisions.
  • Prototype and iterate service concepts to ensure seamless user experiences across digital and physical touchpoints.
  • Champion design thinking principles and best practices within the organization, fostering a culture of innovation and continuous improvement.

What We’re Looking For:

  • Extensive experience in service design, with a strong portfolio showcasing successful projects and outcomes.
  • Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and levels of the organization.
  • A strategic thinker with a customer-centric mindset, dedicated to delivering high-quality solutions that meet user needs and business objectives.
  • Experience working in government or public sector environments is a plus.

What’s on offer:

  • Make a meaningful impact: Your work will directly contribute to improving services and enhancing the lives of citizens.
  • Collaborative culture: Join a diverse team of passionate professionals who value creativity, collaboration, and continuous learning.
  • Professional development: Take advantage of training opportunities and resources to further develop your skills and advance your career.
  • Flexible work arrangements: Enjoy a healthy work-life balance with flexible scheduling options and hybrid work opportunities.

If you’re ready to take on an exciting challenge and help shape the future of public services, we want to hear from you! Apply now to be considered for this Senior Service Designer role or contact Luke Mason on 0437 102 639.

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