Join a respected government organisation that plays a vital role in delivering essential services to communities across NSW. This is your chance to contribute to a team that values integrity, collaboration, and service excellence, ensuring smooth operations that support the public every day. You’ll be part of a modern shared services environment where your work makes a real difference.

• Work within a trusted public sector framework committed to efficiency and continuous improvement.
• Support critical services that keep NSW connected and thriving.
• Benefit from structured onboarding and training, with a clear pathway to hybrid work (2 days in office once fully trained).

Responsibilities:

• Respond to multi-channel enquiries from internal teams, vendors, and the public with professionalism and empathy.
• Process a wide range of transactions accurately and efficiently using multiple systems and telephony solutions.
• Escalate complex issues promptly and keep customers informed throughout the resolution process.
• Contribute to team goals by sharing knowledge, supporting colleagues, and participating in quality assessments.
• Meet KPIs and uphold NSW Public Sector values in every interaction.

Background and Skills needed:

• Experience in customer-centric environments such as contact centres, service centres, or shared services.
• Strong communication skills with the ability to explain processes clearly and build rapport quickly.
• Tech-savvy with confidence using multiple computer systems and learning new tools.
• Adaptable, proactive, and committed to delivering outstanding results under pressure.

Apply today with Raelene Horn at Mane Consulting and take the next step in your career with a trusted government organisation.